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Privacy Policy

Last Updated: 04/04/2020

FMD Produce is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

FMD Produce is a Queensland-based wholesale supplier of fresh fruit and vegetables to food businesses across Brisbane and the Gold Coast. This policy applies to all personal information collected by FMD Produce via our website, phone, email, and in the course of our operations.

2. What Information We Collect

We may collect the following types of personal information:

  • Business name and contact details

  • Name and position of contact person

  • Phone number, email address and delivery address

  • Billing or payment details

  • Information submitted through forms, emails or phone calls

  • Website usage data (via cookies or analytics tools)

We do not collect sensitive personal information unless required by law or directly related to our services.

3. How We Collect Information

We collect personal information through:

  • Direct communication (phone, email, contact forms)

  • Online forms and account registrations

  • Business transactions (e.g. order placements, invoicing)

  • Website usage tracking (cookies, analytics)

We aim to collect personal information directly from you. In some cases, we may receive it from a third party with your consent or where otherwise permitted by law.

4. Why We Collect Your Information

We collect personal information to:

  • Process and fulfil orders

  • Provide quotes, product information, and delivery updates

  • Respond to enquiries and offer customer support

  • Manage accounts and payment processing

  • Improve our products, services and website functionality

  • Meet legal and regulatory obligations

5. Disclosure of Information

We may disclose your information to:

  • Our delivery drivers, suppliers and staff involved in fulfilling orders

  • External service providers (e.g. accounting, IT or marketing support)

  • Legal or regulatory authorities when required by law

We do not sell or rent personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure storage systems, password protection, and access controls.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable timeframe and comply with our obligations under the Privacy Act.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to track usage and improve user experience. You can manage cookie settings via your browser.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:

📧 info@fmdproduce.com.au
📞 1300 171 991

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.